Why Choose Alliance Answer AI?
Alliance Answer AI is powered by Alliance Answer, a proud family-owned answering service based in Kingston, Ontario, that has been delivering exceptional call handling since 1948.
With over seven decades of experience, Alliance Answer has processed more than 50 million calls, consistently earning prestigious industry accolades—including Awards of Excellence from CAM‑X, ATSI, and NAEO—throughout its history.
What truly sets us apart is our dedicated, long‑tenured team: our agents average over 9.5 years of service, enabling a level of expertise, professionalism, and continuity that builds lasting trust with every caller.
At Alliance Answer AI, we leverage that legacy—combining cutting‑edge AI efficiency with the reliability of our award-winning agent network—so your business benefits from the best of both worlds.
Hybrid Advantage
100% AI when you want it. 100% human when you need it. Our intelligent system routes calls to a live agent when callers request to speak with a person.
Cost-Effective Coverage
Keep your phone lines open 24/7 at a fraction of the cost of a full-time receptionist or traditional call center.
Award-Winning Support
Powered by Alliance Answer — North America’s top-rated answering service and recent winner of the ATSI and NAEO Awards of Excellence.
Tailored to Your Business
Our AI is trained on your business specifics — from appointment booking and FAQs to emergency escalation paths.
Meet Our Leaders
Guiding the Future of AI Answering
At Alliance Answer AI, innovation is driven by two dedicated leaders: Dan Cirillo, our Director, and Linda Murphy, our AI Sales Manager. Dan ensures our technology runs at peak performance, blending cutting-edge AI capabilities with the reliability of live human support. Linda connects businesses with solutions that truly fit their needs, combining industry expertise with a passion for exceptional service. Together, they embody our commitment to professionalism, integrity, and delivering a caller experience that feels both intelligent and human.
How it works
Our Services
Alliance Answer AI combines our AI-powered virtual answering service with the trusted expertise of seasoned agents.
Whether you prefer an automated interaction or human support, we’ve got you covered.
Message Taking
Our AI virtual agent greets callers instantly, gathers details, and captures every interaction using smart scripts. If a caller requests a human or the query requires escalation, we seamlessly hand off to an Award‑winning agent.
Overflow Call Handling
Experiencing peak traffic? Our AI handles incoming overflow calls intelligently, allowing you to add live agent backup only when needed. Pay only for what you use, and never miss a lead.
Call Triage & On‑Call Scheduling
AI assesses urgency based on your customized logic and either takes the call, dispatches a message, or escalates to your on‑call team. If callers ask for a live person, they’re instantly transferred to an agent.
Remote Receptionist Services
Our AI virtual receptionist acts as the first contact point with smart responses, polite efficiency, and quick escalation when necessary. For more complex inquiries, calls are routed to our human agents trained to mirror your brand voice.
Lone Worker Check‑In & Safety Calls
Built into our platform, the AI-driven check‑in system prompts remote or field teams to confirm their status at intervals you define. Missed check‑ins trigger immediate follow-up with live agents.
Experience and Expertise
100+
Satisfied clients
1768+
Calls per day
50M+
Calls Handled
20+
Years of Award-winning excellence
9.5
Year Average Tenure of our Call Agents
Elevate Your Support Experience Today
Unlock a Smarter Support Experience
Alliance Answer AI blends the speed of AI with the reliability of live agents to deliver seamless, scalable support around the clock. Whether you're a small business or growing enterprise, our hybrid solution ensures no call goes unanswered and every customer feels heard. Step into the future of communication—powered by technology, backed by people.